Frequently asked questions

Bonzai AI provides comprehensive support to ensure your success with the platform. Our support includes:

• Onboarding Sessions: Personalized training sessions for administrators and instructors to get started quickly.
• Technical Support: Available through chat, email, and scheduled calls to assist with any technical issues or questions.

Documentation and Resources: Access to our extensive knowledge base, tutorials, and best practices to help you make the most of Bonzai Course Creator.

In Bonzai Course Creator, courses are structured using lessons. Each lesson can have different settings, including text content, quizzes, videos, and voiceovers. You can generate multiple lessons and combine them into a single course. The system helps you select the best options for each module as you progress, making the creation process simple and intuitive.

Bonzai Course Creator offers a wide range of customization options for your courses. You can:

• Branding: Upload your company’s logo, which will be automatically applied to all courses by default. If you’re creating courses for different clients, you can override the logo during the course creation process.
• Multimedia Integration: Enhance your courses by adding images, videos, voiceovers, and quizzes.
• Smart Translation: Translate entire courses into other languages quickly and easily, with the cost being the same as for the original course creation.

Video Adjustments: Customize background sounds, voiceover speed, and even choose different voiceover options.

Bonzai AI simplifies course creation by using AI to automatically generate text, quizzes, videos, and assessments from your inputs or uploaded documents. The AI processes your content to create engaging and well-structured learning materials with minimal effort on your part. Our platform's smart algorithms ensure that the output meets educational standards while allowing you to edit and customize the content to suit your specific requirements. You maintain full control over the final product.

At Bonzai AI, the security of your content is our top priority. All data you upload to Bonzai Course Creator is handled using enterprise-grade security measures. We utilize secure APIs to process your documents, ensuring that your content is only used within your secure client portal. Additionally, all your data is encrypted both in transit and at rest, and we never use your data for AI training without explicit permission. Your content remains your property and is fully protected from unauthorized access, use, or disclosure.

With Bonzai Course Creator, AI enables you to personalize content for different audiences in just a few minutes using the Target Audience feature. Simply specify your audience, and the AI will adjust the content’s language, tone, and structure to fit their needs, making your courses more relevant and engaging.

Voiceovers in Bonzai Course Creator are AI-generated narrations added to your video content to enhance the learning experience. When creating lessons or videos, Bonzai AI allows you to select from various voice options, including different accents, genders, and tones, to match your course's style and audience.

The voiceovers are professionally synthesized, and you can adjust elements like speed, pitch, and background sound to further personalize the narration. Whether you're using a standard video or a Digital Twin video, the AI-generated voiceover ensures smooth, natural-sounding narration without the need for you to record your own voice.

Technical Videos in Bonzai Course Creator are step-by-step guided videos that combine text, highlights, and voiceover to create an interactive user experience. These videos are generated from simple screen recordings that clients upload to Bonzai AI for processing. Clients only need to record their screen while clicking through the steps—no need to record their voice or face.

Bonzai AI processes the video, adding professional voiceovers and visual highlights to guide viewers through the steps. This format is ideal for creating tutorials, software demonstrations, or technical walkthroughs. Due to the additional processing involved, Technical Videos cost 15 credits per lesson.

Digital Twins in Bonzai Course Creator are AI-generated avatars that closely mimic a real person’s appearance, voice, and movements. These personalized avatars are designed to represent instructors, trainers, or other figures, providing a highly realistic and interactive learning experience.

Here’s how Digital Twins differ from regular videos:

• Personalization: Digital Twins are created using specific details provided by the client, such as appearance, voice, and gestures. They offer a unique, personalized avatar that can replicate real-life instructors or company representatives, providing a more immersive learning experience.
• Advanced AI Technology: Digital Twins leverage advanced AI algorithms to create lifelike avatars that can engage learners at a deeper level. These avatars can speak, demonstrate, and guide learners through content just like a real instructor would.
• Regular Videos: Standard videos, on the other hand, are pre-recorded or AI-generated instructional videos without personalized features. These videos still include high-quality visuals and voiceovers but lack the specific customization and realism provided by Digital Twins.
• Usage: While regular videos are sufficient for general course content, Digital Twins are ideal for organizations that want to create a closer connection with learners or deliver personalized, high-impact training using AI-replicated human interactions.

In terms of credit consumption, creating a lesson with a Digital Twin video uses 15 credits per lesson, while a standard video uses 10 credits.

Courses created using Bonzai Course Creator are fully SCORM-compliant. This means that once you’ve generated a course, it can be exported and used in any SCORM-compatible Learning Management System (LMS). This ensures you can distribute your courses across various platforms while maintaining tracking and progress data for learners.

Yes, Bonzai Course Creator supports SCORM-compliant exports, allowing you to use the courses you generate on other LMS platforms. SCORM ensures that your courses are compatible with a wide range of LMS systems.

Yes, Bonzai Course Creator allows you to upload your company logo, which will automatically be applied to all courses by default. If you are creating courses for different clients and need separate branding, you can override the default logo for each course, depending on your selected plan.

Subscription credits are refreshed each month based on your plan’s activation date. Additional purchased credits remain available until they are used.

You have the flexibility to upgrade, downgrade, or cancel your Bonzai Course Creator subscription anytime through your dashboard. Changes will take effect in the next billing cycle.

If you run out of credits, you can easily purchase additional credits or upgrade to a higher plan through your dashboard. Upgraded plans will apply immediately for the rest of your current billing cycle.

Storage includes any media files such as images, videos, and audio that you upload as part of your course content, as well as the lessons you generate. All generated content counts toward your storage space.

Smart Translation is a powerful feature that allows you to translate an entire course into different languages within minutes. The process is fast, accurate, and maintains the same quality as the original content. Smart Translation applies to both text and video content, ensuring that all aspects of the course are localized. The cost of using the Smart Translation feature is equivalent to creating the original course.

• Credit Calculation: Credits are calculated per lesson. Each lesson includes text content, a quiz, and an optional video (between 2-5 minutes). You may combine multiple lessons into a course, and each lesson can have different settings, which will affect the credit cost.
• Credit Expiry: Subscription credits are allocated each month based on your plan’s start date, while any additional purchased credits remain available until they are fully used.
• Smart Translation: You can translate your entire course into different languages within minutes. The translation cost is the same as the original content creation.

Bonzai Course Creator offers a 7-day free trial with 50 credits, allowing you to explore all platform features. No credit card is required, and you can start creating lessons, videos, and quizzes immediately after signing up.

Credits in Bonzai Course Creator act as a form of currency that allows you to create lessons, videos, quizzes, and more within the platform. Each credit corresponds to specific tasks such as generating text content, producing videos, or translating courses into different languages.

Here's how credits are used:

• Text-Only Lessons: 2 credits per lesson.
• Standard Video Lessons: 10 credits per lesson (includes 2-5 minute video).
• Technical/Digital Twin Video Lessons: 15 credits per lesson (includes 2-5 minute video with advanced features).
• Smart Translation: Translating an entire course into another language costs the same number of credits as the original course creation.

Credits help you manage resource usage effectively, ensuring you only consume what is necessary based on your project’s requirements. You can easily purchase more credits or upgrade your plan if needed, and any unused additional credits (beyond your monthly subscription credits) remain available until they are fully spent.

Bonzai Course Creator provides an easy-to-use credit calculator to help you estimate how many credits you'll need based on your project’s scope. You can create multiple lessons, each with different settings and credit costs. The system will guide you through selecting the appropriate settings for each lesson.

Bonzai AI offers comprehensive onboarding services, including:

• LMS Setup and Configuration.
• Administrator and Instructor Onboarding.
• Content Migration and Setup.
• Content Creation add-on services
• Training Add-on Services.
• Workshops on Best Practices.

• Web Browsers: Latest versions of Chrome, Firefox, Safari, Opera, or Edge with JavaScript enabled.
• Internet: A stable connection with a minimum download speed of 10 Mbps.‍
• Mobile Apps: iOS 17 or later, Android 14 or later.

Additional licenses beyond your selected package are billed monthly for annual clients. Disputes regarding billing should be raised within 15 days of the invoice date.

• Administrative Control: Only designated administrators have the ability to activate or deactivate learner licenses.
• ‍License Replacement: Deactivate one learner’s license and replace it with another without incurring additional charges, provided the total number of licenses remains the same.

LMS charges are applied annually per learner, and clients select a package and pay upfront for the annual subscription. Enterprise plans are also available and can be tailored to your specific needs.

• Invoicing: For monthly commitments, invoices are issued monthly in advance; for annual commitments, invoices are issued annually.
• Late Payments: Portal access is deactivated if payment isn’t received within 21 days of the due date.
• Currency: All prices are in USD, unless otherwise stated.‍
• Taxes: Prices exclude taxes, and clients are responsible for any applicable taxes.

• LMS: Payments are made annually per learner.
• Course Creator: Clients can choose to pay monthly, quarterly, or annually using a credits-based system.‍
• Enterprise Plans: Customized pricing and payment terms are available based on client needs.

To reactivate services, Bonzai AI may charge a re-activation fee, which will be agreed upon at the time of reactivation.

You will continue to have access to your plan until the end of the current billing cycle.

At the end of your plan term (monthly, quarterly, or annually for Course Creator; annually for LMS), the subscription will automatically renew.

Bonzai AI prohibits the use of deep fake technology for malicious purposes. We perform a Manual Ethical Verification of all AI-generated content, with an average verification time of 48 hours, to ensure compliance with ethical standards.

Yes, any AI-generated content, such as videos or avatars, becomes the Client’s property once created and verified. Clients may use this content as they see fit, following applicable laws.

• Provider IP: Bonzai AI owns the intellectual property of the LMS, Course Creator, and related software.‍
• Client Content: Clients retain ownership of any content they create or upload, including lessons, videos, and assessments.